Communication

We believe that good communication is a central to the success of an outsourced project. As outsourcing professionals, we understand the significance that data security holds for you. Thatís why our outsourcing team uses only the best encrypted technology to make sure there are no breaches of your private information.

Among several things that we do includes Non-Disclosure Agreement with every our employee, using 128-bit encrypted server for storing data and having a paper-less office. Also the access to our outsourcing facility is physically restricted to only authorized employees.

E-mail

E-mail is our primary form of communications at OMS Group. We prefer to receive instructions via e-mail, rather than verbally, so that all instructions are easily documented. You can forward e-mails to us from your vendors and customers. E-mail communication also allows your bookkeeper, HR or IT specialist to handle your work more efficiently. Since each our expert has more than one client, your Account Manager will set aside a block of time to work on your data each day, but you can send documents and information via email at any time that is convenient for you.

Another reason we use email as the primary source of communication is to allow OMS Group management to review all outgoing e-mails and stay up-to-date on client workflow and opportunities for improvement.

Phone

Each person in our company has their own extension. If the Account Manager has gone back and forth with you 2-3 times on any item or issue via email, we will call you to get a clear picture of what is going on. After each phone conversation, you will receive an email recap of the conversation documenting the discussion from our perspective. If you do not agree, then please reply and let us know.


Options for sending us documents


Outsourcing Option 1: FTP Server Bookkeeping Outsourced

Step 1

You send us the Source Docs

You Scan the Documents & upload to our secure server OR fax them to our number till 5 PM.

Step 2

We update your books

Our bookkeeper updates your books the next day. We ask you to provide us a copy of your books and we work on our software (till 2 PM).

Step 3

We give you the Updated books

We put the updated books on our encrypted secure server. You come to office the next day and after 2 PM you can download the updated books from our server to your computer.

Outsourcing Option 2: Remote Login Bookkeeping Outsourcing

Step 1

You send us the Source Docs

You Scan the Documents & upload to our secure server OR fax them to our number till 5 PM.

Step 2

We connect to Your Computer via internet securely

Our Bookkeeper connects to your computer using a remote desktop access service like Secure VPN (till 2 PM next day).

Step 3

We Update the books and logout

You find the books updated next day after 2 PM.